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Welcome to The Human CEO, where we explore the critical role that leadership plays in creating a positive and healthy culture in organisations. At Human, we believe that the culture of an organisation starts with its leaders, and that creating a healthy culture starts with strong, empathetic leadership. Through engaging interviews and thought-provoking discussions, we aim to inspire and equip current and aspiring leaders with the tools and insights they need to cultivate a culture of trust, collaboration, and innovation. Our guests are CEOs and business leaders who have successfully navigated the challenges of leadership and created thriving, healthy cultures. Subscribe and stay up-to-date with our interviews, and don’t forget to share your own insights and perspectives on leadership and organisational culture. Thanks for joining us on this journey to create healthier, more positive, and more successful organisations.
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Tuesday Feb 08, 2022
Tuesday Feb 08, 2022
Welcome to episode 60 of The Human CEO Podcast!
In this episode, we are speaking with Lance Patterson, CEO of Penhaligon’s and L’Artisan Pefurmier, a luxurious British perfume house. Penhaligons was founded in the 1870s by William Henry Penhaligon, a Cornish barber who moved to London and who became Court Barber and Perfumer to Queen Victoria.
With a track record of delivering great results within luxury retail, Lance now leads a team across the UK, France, Hong Kong, Singapore and Macau.
Enjoy!
Comments (6)
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Does the non-reply signifies the brand surviving on royal warrants alone without caring its mass customers? What kind of services and products do we expect if a company couldn’t care less about their customers?
Saturday Mar 25, 2023
I don’t understand why they pick the most popular lines of perfume to be discontinued. If it is a cost issue, they can raise the price in which they already did for the last 10 years.
Saturday Mar 25, 2023
It is a great dismay to fans like us, not to mention the deterioration of the quality of the services.
Saturday Mar 25, 2023
I have written to him about this issue and received no reply. Despite it may be a commercial decision, it to a certain degree kills the business in Hong Kong. There used to be two shops in Hong Kong and now only one remained!
Saturday Mar 25, 2023
I have written to him about this issue but received no reply. Despite it may be commercial decision, it to a certain degree kills the business in Hongkong. There used to be two shops in hk but now only one remained!
Saturday Mar 25, 2023
Can this ceo tell me why Penhaligon ceased production of the very very popular Peony, LP and eau de verveine
Saturday Mar 25, 2023
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